Complaint·June 18, 2024

On 6/18/24, Licensing Program Analyst (LPA) Tung Truong arrived unannounced to complete and delivery findings for a complaint investigation received on 4/18/24. LPA met with Administrator Ermerlinda Siebenthal and explained the purpose of the visit. Throughout the course of the investigation, LPA conducted interviews and reviewed records. Based on records review, and staff and resident interviews, there is insufficient evidence to substantiate the allegations mentioned above. LPA interviewed six (6) residents. Two residents were unable to corroborate due to their diagnosis of dementia. 4 out of 6 residents stated that they were unaware of any verbal or physical abused from staff. Residents reported that they have access to food and telephone. One resident reported that they have a personal cell phone. Residents also corroborated that staff assisted with scheduling medical appointments and provide transportation. As a result of the investigation, LPA finds the allegations above to be UNSUBSTANTIATED- A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted and a copy of the report was provided to Administrator Ermerlinda Siebenthal.