Complaint·December 11, 2024

LPA attempted to interview all residents, only two residents were able to provide statements to LPA as all residents in care have a diagnosis of dementia. The two residents interviewed expressed to LPA they are happy in the home and treated with kindness and respect. The two residents interviewed denied being hit, yelled at or threatened by any staff member. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. The Department has determined that the allegations of (indicate the complaint allegation) are unsubstantiated but if any additional information is received this complaint can be amended and the finding can be changed. LPA conducted a walk through of the facility on multiple occasions and at different times and did not observe any devices, equipment, ropes or other items that could be used to secure bedrooms and lock residents in their bedrooms. No staff member was able to corroborate the allegation and provided statements they have never witnessed the bedroom doors being locked or secured by other means. There are no deficiencies is cited per California Code of Regulations, TITLE 22. Exit interview was conducted with facility staff. Appeal Rights were issued, and a copy of this report was left at the facility.