Complaint·April 24, 2025

The department conducted interviews with facility staff and R1's home health providers and all parties interviewed denied the allegations. Home health nurse interviewed denied witnessing pressure injuries on R1 while in their care at the facility. The department has also reviewed R1's medical and facility records to ensure there are no diagnosis or observations that would indicate R1 would require a higher level of care. Resident file review and staff interviews did not indicate R1 was in need of a higher level of care. All staff interviewed provided statements they were able to meet R1's care needs. Interviews with R1's authorized representative did not produce any additional concerns as family members interviewed approved of the care and supervision provided to R1 while in their care. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. The Department has determined that the allegations of Neglect/lack of supervision are unsubstantiated but if any additional information is received this complaint can be amended and the finding can be changed. There are no deficiencies is cited per California Code of Regulations, TITLE 22. Exit interview was conducted with facility staff. Appeal Rights were issued, and a copy of this report was left at the facility.