Complaint·October 3, 2023

Licensing Program Analyst (LPA) Tung Truong arrived at the facility unannounced on 10/3/2023 to conclude the investigation of the above allegation and to deliver the findings. LPA met with facility staff Jennylyn Pulido and explained the purpose of the visit. Throughout the course of the investigation, LPA conducted interviews and reviewed records. Based on information obtained, it was determined that there is not a preponderance of evidence to prove that facility staff hit residents. Based on staff interviews, staff S1 and S2 denied hitting R1 or any residents. Additionally, R1’s mother stated that she believes R1 should be placed in a mental institution. Moreover, it was learned that there were no markings or bruises in the area where R1 stated they were hit. As a result of the investigation, LPA finds the allegation above to be UNSUBSTANTIATED- A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, and a copy of the report was provided.