complaint·January 17, 2025

Regarding allegation, "Staff are not reporting incidents to authorized representatives", an interview conducted today with Resident #1 (R1-R4) and Responsible parties (RP1 - RP4) revealed that they are confident that staff would report any incident should they occur. An interview with Administrator revealed that when residents have an incident the families are notified. Staff #1 (S1) stated Administrator handles the incident reports. Regarding allegation, "Staff are verbally abusive to residents", an interview conducted today with Resident #1 (R1-R4) and Responsible parties (RP1 - RP4) revealed that none of the staff are verbally abusing the residents. An interview with Administrator revealed that there has not been an incident to report. Staff #1 (S1) stated "I am unaware of this occurring. Per the California Code of Regulations, Title 22, Division 6, Chapter 8, no deficiencies observed or cited. Exit interview held, copy of report given. "This agency has investigated the complaint alleging the above mentioned allegations. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis."