complaint·February 12, 2025

Regarding allegation, “Licensee did not answer communications from resident's family appropriately” LPA obtained information through interviews that the licensee did speak with the family when asked where was R1, however, because the family moved R1 out unexpectedly, the Licensee did not know where R1 was residing. Regarding allegation, “Licensee restricted resident from having visitors” LPA obtained information through interviews on 12/19/24 with LTCO and a review of documentation that R1 made a list of people who R1 allowed to visit the facility. Based on documentation review and interviews the allegation(s) are UNSUBSTANTIATED. A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, the preponderance of evidence standards has not been met. Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 8, no deficiencies are being cited during this visit. An exit interview was conducted and a copy of this report was provided via email and an electronic email read receipt confirms receiving these documents.