complaint·February 8, 2023

According to complainant, staff (S1) verbally abused resident while in care. R1 had soiled on self and S1 was attending to R1. R1 was confused and S1 was becoming more agitated accusing R1 of being argumentative. S1 was using course language and raising S1’s voice to yell while addressing R1. The Department reviewed R1’s physician’s report. Physician’s report indicated R1 has mild cognitive impairment. Physical health status indicated R1 has bowel impairment and bladder impairment. The Department received statement from two (2) witnesses that confirmed S1 verbally abused resident while in care. Witness (W1) stated R1 had defecated on self and S1 was assisting R1. W1 heard S1 yell “Take off your clothes!” W1 stated S1 was being demeaning towards R1. W2 witnessed R1 nude standing in front of S1 while R1 was being berated. W2 stated S1 was yelling “Cut the attitude!” “I don’t want to hear it!” “Stop arguing and do it!” “Because it got crap all over it, there’s crap all over your shirt!” “Because I told you to stop arguing. I’m tired of you arguing with me!” “When I tell you keep your mouth shut!” “Quiet your ass!” “Good, leave.” W2 heard R1 asking S2, “Why are you talking to me this way!” “You are not nice; I am going to leave.” Other residents in care overheard S1 and R1’s interaction which added further humiliation to R1. Due to this information CCL finds the allegation to be SUBSTANTIATED . – A finding that the complaint is substantiated means that the allegations is valid because the preponderance of the evidence standard has been met. Deficiencies are cited on the attached LIC 9099-D. Appeal rights were provided. An exit interview was conducted, and a copy of the report left at the facility.