complaint·August 1, 2024

**LIC 9099-C** Allegation: Staff does not allow resident to go outside. The Department conducted interviews. Based on interview with R1, it revealed staff does assist R1 to go outside if needed. R1 stated R1 has frequent bladder impairment so they do not go outside much but R1 likes to sit at the porch occasionally. Interview with Administrator, it revealed right now it is too hot to go outside but if requested facility complies. It further revealed that if R1 has doctors appointment, facility does assist with transportation. Administrator stated all residents in care are free to leave the facility to stay outside if desired. Based on information obtained through interviews, the allegation listed above is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Allegation: Staff refused to provide resident's records The Department conducted interviews. Based on interview with R1, it revealed R1 is unsure of this allegation. Interview conducted with Administrator revealed that another assisted living facility had inquired for R1's facility documents through a caregiver who did not understand the request. Administrator explained that fax number was then provided to R1 to provide to the assisted living facility for the request to be faxed to the facility. Administrator stated the request included R1's LIC602A which Administrator then inquired a new one from R1's primary care physician. Administrator explained that records were not refused but it is still in progress. Records reviewed revealed Administartor had submitted a request for updated LIC602A on July 26, 2024 Based on information obtained through interviews and file review, the allegation listed above is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of report provided.