complaint·September 7, 2023

Allegation: Staff financially abused a resident. The allegation regarding financial abuse was investigated at the El Camino Gardens location. The findings were delivered on 5/4/2023 and were Unsubstantiated. The Department conducted records review and interviews. On 3/17/2023, the ED indicated that money removed from R1's account was from an auto payment that R1 had signed up for during admission to the facility. Interview with R1 indicated that they had requested a stop to the auto payments, however, facility continued with auto payments. The complaint is also regarding overcharging, which was investigated at the El Camino Gardens location. The findings were delivered on 3/24/2023 and were Unsubstantiated. The Department conducted a records review of R1's admission agreement and invoices itemizing charges from October 2022-March 2023. R1's admission agreement signed 10/27/2022 states "If you become a safety risk to yourself or to others during your residency, we have the right in our sole determination to obtain, at your expense, private duty personnel to provide supervision or assistance until you move from the Community or your safety is no longer at risk." According to interview with ED, the facility began providing R1 with additional supervision ensuring R1's safety after a suicide attempt that occurred on 1/1/2023. R1 was charged due to the change in condition. Allegation: Staff mishandled a resident's medical form. The allegation regarding mishandled medical form was investigated at the El Camino Gardens locations. The findings were delivered on 5/4/2023 and were Unsubstantiated. The Department conducted record review and interviews to investigate this allegation. Interview with R1 indicated that they believe the facility intentionally altered their Physician Report LIC602A in order to increase R1's rent. Interview with ED conducted on 3/17/2023 indicated that a new LIC602A was faxed to the facility by R1's primary care physician (PCP) after ED expressed concerns to R1's PCP regarding R1's medications. Record review indicated that R1 signed an Authorization to Release Health Information form which permits the facility to contact R1's PCP for medical purposes. Records review also indicated that R1 has had five (5) LIC602As since October 2022. Due to the information provided that R1 has never resided at the Carmichael Oaks location and that the allegations have already been investigated at the El Camino Gardens location, the above allegations are found to be UNFOUNDED. A finding that the allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. No deficiencies are being cited. Exit interview conducted and a copy of this report was provided to the facility.