complaint·February 12, 2024

R1 said staff are able to assist with transfers when requested, and said that staff are “great.” R1 said staff use a Hoyer lift to transfer R1. R1 said that R1 did not mind having meals delivered rather than eating in the dining room. During the interview, R1 raised concerns regarding staffing levels and regarding bathing services, which were addressed on complaint #27-AS-20231204145833. Corrective action regarding those allegations has been initiated. The Community Care Licensing Division received an incident report dated 1/29/24 which stated that R1’s Hoyer lift broke on 1/25/24. LPA Moleski interviewed R1 again on 2/1/24 while R1 was in a wheelchair in the dining room. R1 said that staff were able to transfer him to the wheelchair without the Hoyer lift. During interviews, S1-S5 said that R1 was assisted with transfers when R1 asked for transfers, but R1 did not often want to be transferred due to pain and weakness when attempting to do so. Staff said that R1 often preferred to stay in bed and have meals delivered. The department has determined the following as it relates to the allegations that staff does not ensure resident receives assistance with wheelchair and that staff does not ensure resident is brought down for meal service: Based on interviews and observation, the above allegation is UNSUBSTANTIATED, which means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. This report was amended on 2/21/24 to reflect that this report is a public document. No deficiencies were cited during this visit. An exit interview was held and a copy of this report was left with Barry.