complaint·October 2, 2024

LPA investigated the allegation, “Staff are not meeting residents’ hygiene needs”. LPA toured the memory care unit, and observed common living spaces, and resident rooms. LPA observed resident rooms appeared to be clean and free from odor. LPA observed residents in care engaged in an activity, and residents appeared to be clean, dressed well, and comfortable. LPA interviewed 5 staff members in which they stated they provide routine incontinence care to residents in need and change them frequently throughout the shift. Staff stated they have not observed any of the resident’s hygiene needs not being met. Staff stated they believe they have enough staff per shift to meet resident needs. Relevant party indicated some residents have a smell to them and there are not enough staff to meet their needs, however no specific information was provided. Due to observation and interviews, LPA finds allegation to be UNFOUNDED. LPA investigated allegation, “Facility is unkempt”. LPA toured the memory care unit which included resident rooms, common areas, kitchen and dining room area, and outdoor areas. LPA observed the memory care unit to be clean and free from odor. LPA observed the kitchen and dinning room area to be sanitary and clean. LPA interviewed 5 staff members in which they stated housekeeping and other staff keep the memory care clean and free from odor. Relevant party indicated there was standing water and dirty fans in the memory care unit, LPA did not observe any of these issues. Due to observation and interviews, LPA finds allegation to be unfounded. The allegation is UNFOUNDED. A finding that the allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview conducted.