complaint·February 19, 2026

Allegation: Staff are not providing adequate food services. On February 12, 2026, LPA toured the kitchen area for the ability to prepare and store food. The kitchen appeared to be in good repair, and the care home had the required 2-day perishable and 7-day nonperishable food supply on hand. The meal menu for the months of January-February indicated a variety of food offered to the residents in care. LPA was also provided the winter everyday menu and everyday breakfast menu with daily specials. Interviews with R4, R5, R6, S1, S2, and S3 indicated that the facility provides adequate food services. Allegation: Staff do not provide records to resident's responsible party in a timely manner. Interviews with R4, R5, R6, and resident (R7) indicated that facility will provide records to the resident and/or their responsible party when requested. Interviews with S1, S2, and S3 indicated that the facility staff provide records to a resident's responsible party in a timely manner. The complaint did not specify a particular resident or responsible party. Allegation: Staff do no accord resident privacy. Interviews with R4, R5, R6, and R7 indicated that the facility staff provide them privacy. Interviews with S1, S2, and S3 indicated that staff give residents their privacy. S1, S2, and S3 indicated that they have never witnessed or heard of any staff wearing meta glasses to records residents. S1, S2, and S3 also stated that they would inform the ED or any supervisor as it would be a violation of the residents' privacy. On February 12, 2026 and February 19, 2026, LPA observed several staff in the care home and did not observe anyone wearing meta glasses used to record. Interview with ED indicated that they have never witnessed any staff wearing meta glasses and have not heard any complaints of staff wearing meta glasses. Based on interviews conducted, medication count, observations made, and documentation obtained, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED. No deficiencies are being cited. Exit interview conducted. A copy of the report was provided.