complaint·July 23, 2021

Based on interviews and a review of the facility documents, it was never observed that the room for R1 was ever foul smelling or carried an odor that was offensive to R1 and facility staff. It was learned that housekeeping was present on a weekly basis as well as laundry services. Any additional services originally not specified in the Personal Services Plan Assessment would be provided at an additional cost to the resident and their responsible party. As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegation may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred. There were no deficiencies observed or cited at this time. Exit Interview