complaint·April 23, 2024

**Report continued from 9099-A...... Allegation- Staff did not ensure that resident's dietary needs were met.- Unsubstantiated. LPA interviewed (4) four residents regarding the food that is offered and facility’s dietary services. Residents indicated they are satisfied with the variety of food they are served. During interviews, residents indicated they have enough food during each meal on a daily basis. During interviews with (4) four staff, staff indicated that staff assist residents with their dietary needs per their service and care plan. LPA reviewed resident’s (R1) LIC602 and did not observe any dietary restrictions. Furthermore, it was alleged that staff were not assisting R1 with meal service. Based on records reviewed and interviews conducted, R1 did not need any assistance with eating and did not require any staff assistance with meals. Due to the information gathered, LPA finds allegation to be Unsubstantiated. Allegation- Staff yelled at resident.-Unsubstantiated During (4) four staff interviews, staff indicated that they have never witnessed any staff yelling at residents. During interviews with (4) four residents, it was revealed that staff do not yell at them. Residents’ interviews indicated that staff were professional with their job and residents were treated with respect and dignity at facility. Staff stated that some of the residents are hard of hearing, so staff have to speak loudly to them. Based on LPA interviews, it was determined that staff did not yell at a resident therefore t he allegation is Unsubstantiated. Based on this information, these allegations are UNSUBSTANTIATED . Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. Exit interview with Administrator. Copy of the report provided to facility.