complaint·March 13, 2020

Licensing Program Analyst (LPA) Jennifer Semin contacted the facility via telephone to deliver the final complaint investigation report. LPA identified herself and discussed the purpose of the call and the elements of the allegation with Christel Bunney. The allegation indicates the resident was not provided assistance with going to the bank. Staff and resident interviews revealed staff assist residents in the community when needed. On the day in question multiple residents were conducting errands in the community with the assistance of staff. All staff and residents took one vehicle. R1 wanted staff to leave R2 and staff behind at the community location. R1 wanted to be taken to the bank immediately. It was determined this would not be appropriate as staff could not determine how long the errand for R2 would take. Interviews revealed R1 became upset when they had to wait. R1 waited for approximately 30 minutes while staff assisted R2 during their errand. R1 was then taken to the bank as requested. This agency has investigated the complaint and have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted with Ms. Bunney via telephone and a copy of this report was provided via email. Report with facility representative signature was obtained.