complaint·October 15, 2020

The second allegation indicates facility staff made an inappropriate comment towards resident in care. Staff interviews revealed staff deny speaking to residents inappropriately. Interviews with other residents revealed they have not heard any staff speaking inappropriately to any residents in care nor have staff spoken inappropriately to them. Interviews with R1 revealed they feel staff make inappropriate comments, such as saying R1 “is too demanding”, that R1 “is not the only resident that lives here”, that if R1 “wants their meds they can come up here and get them". Investigation did not reveal further information to either refute or corroborate the allegation. The third allegation indicates facility staff is ignoring resident's calls for assistance. Staff interviews revealed they have never nor have they ever observed other staff, ignoring residents calls for assistance. Interviews with residents revealed staff provide assistance when needed. R1 stated staff do not provide assistance to them when needed and their calls for help are ignored. Investigation did not reveal further information to either refute or corroborate the allegation. Based upon interviews and information gathered, and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED at this time. An exit interview was conducted with Ms. Bunney via telephone and a copy of this report was provided via email. Report with facility representative signature was obtained.