complaint·July 19, 2021

Licensing Program Analysts (LPA)s Anna Bueno and Natalie Gayoso conducted an unannounced visit for the purpose of following up on a complaint investigation and delivering findings. LPAs met Administrator, Keeli Miller and explained the purpose of today's visit. The investigation consisted of staff and residents interviews and observations. The complaint alleges that staff speak inappropriately to residents in care. Staff interviews state that staff need to raise their voice or repeat themselves for residents that are hard of hearing but they do not use inappropriate tone or words towards residents. Interviews with residents reveal that staff and administrator are nice and do not speak inappropriately to them. This complaint is therefore UNSUBSTANTIATED. A finding of unsubstantiated means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies have been cited during this visit. An exit interview was conducted and a copy of the report was given to Ms. Miller.