complaint·August 2, 2021

LPA observed multiple times throughout LPA's visit other resident's pressing their call buttons and staff responding. The allegation of Resident's call button does not work is UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. An exit interview was conducted and a copy of this report, was provided to Administrator's Phillip & Steven Rajadas. Allegation: Resident left on floor for extended period of time. On 7/25/21 R1 sustained a fall where there was a bump, and laceration that was not bleeding on the back of R1's head. Steven explained that the call system was temporarily not working and that staff was given the directive to check on the outside perimeter residents every 20-30 minutes. Steven stated "to be honest that there is no way to tell how long R1 was left on the floor." There is an entry in the communication logs that revealed Staff #1 (S1), whom was on shift at the time of the fall, and made an entry reporting the incident however, the entry is vague and does not match with what was reported. Additionally in the communication logs reviewed in a different entry it states that R1 stated that they were on the floor calling for help for awhile. The allegation of Resident left on floor for extended period of time is SUBSTANTIATED. Allegation: Resident not provided comfortable temperature. LPA conducted a tour of the physical plant. LPA observed that the facility has three separate cooling systems, one for each side of the home. The thermostat where Resident #1 (R1) room is (left side, facing standing at the front door), revealed that it was 79 degrees inside, the current outside temperature at the time of the visit was 98 degrees. LPA did observe a ceiling fan that was not in use in R1s room. LPA conducted interviews and R1 stated that yes at times it does get warm inside of their room. Based on observation and interviews the allegation of Resident not provided comfortable temperature is SUBSTANTIATED. Allegation: Facility is in disrepair LPA conducted a tour of the physical plant and observed there to be old Christmas lights still hung, and one of the string of lights hanging down in the front of the facility. Also in the front entrance there were boxes on the table and patio furniture, bunched together. LPA observed in the backyard to certain areas of clutter: wheelchair, several boxes, trash cans, dolly, buckets, storage containers, and cat trees stacked in the backyard, up against the fence and the wall. Therefore the allegation of Facility is in disrepair is SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. An exit interview was conducted and a copy of this report, and appeal rights were provided to Administrator Steven Rajadas.