complaint·April 21, 2021

(CONTINUED FROM LIC 9099) The above allegations are found to be UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore these allegations are unsubstantiated at this time. An exit interview was conducted with Galvan and a copy of this report was provided via email and an electronic email read receipt confirms receipt of the documents. Galvan has agreed to sign the report and send a copy back to LPA. *This is an amended report* (CONTINUED FROM LIC 9099-A) have utilized the call button. All three (3) residents reported unacceptable response times. One (1) resident reported a wait time of two (2) hours and two (2) residents reported staff failed entirely to respond. Based on LPA's observations, interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code Of Regulations, Title 22, Division 6, Chapter 8 is being cited on the attached LIC 9099 D. An exit interview was conducted with Galvan and a copy of this report was provided along with Appeal Rights.