complaint·May 3, 2021

Licensing Program Analyst (LPA) Tricia Danielson contacted the facility to conclude a complaint investigation. LPA identified herself and discussed the purpose of the call with Care Coordinator Araceli Soto. Regarding the allegation "Facility has scabies": It was alleged that residents who reside in rooms 102, 107, and 115 have scabies. Interviews conducted revealed Resident #1(R1), who resides in the memory care unit was suspected of having scabies last month but a skin scrape test was not performed to confirm such diagnosis. R1, along with all other memory care residents, as well as memory care staff were treated with Permethrin cream as a precautionary measure. R1 was also treated with oral medication. Neither R1 nor any other memory care residents reside in rooms 102, 107, or 115. For additional precautionary measures, the facility followed guidelines as outlined from the Centers for Disease Control in the care and management of scabies. To date, all precautionary scabies treatments have been completed and there are no current suspected cases. Records reviewed also indicated the facility reported the incident as required. This agency has investigated the complaint alleging "Facility has scabies". We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of this report was provided via email.