complaint·June 16, 2021

Licensing Program Analyst (LPA) Pauline Beschorner conducted an unannounced complaint visit in order to deliver findings for the above complaint allegation. LPA met with Care Cordinator Araceli Soto. The allegation alleges staff are not trained to administer medications. LPA obtained and reviewed employee training records. A review of employee records revealed facility staff are trained in the areas of Hydration, Dementia Care, Tips for ADL's, Sexuality Issues and Promoting Dignity, End of Life Care, APS Mandated Reporter Training, Personal Rights, the aging process, Emergency Preparedeness, and hands on training. Employees also received 9 hours of medication training through Guardian Pharmacy Inc. This training covers medication management, orders and working with pharmacies, documentation, assistance with medication, side effects of medications and errors, and California regulations and medications. This agency has investigated the complaint alleging staff are not trained to administer medications and have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and is without a reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted, and a copy of this report is being reviewed with and furnished to the facility Care Cordinator Araceli Soto whose signature on this form confirms the above-mentioned documents.