Follow-up on corrections·July 18, 2023

Licensing Program Analyst, Amber Coleman, (LPA) conducted an unannounced complaint visit for complaint number - 56-AS-20230717143120. During this visit, LPA observed deficiencies not related to the complaint allegations. At 11:30am, while in resident's room, LPA observed the resident room windows to be missing window shades on both the sliding window and the window adjacent to it. At approximately 11:33am, LPA observed the resident closets to be missing both sliding doors. After observing the closet, at approximately 11:35am, LPA observed three dark stains on the carpet near the foot of the resident bed. LPA entered the resident restroom. Along the wall opposite the sinks, LPA observed the towel racks missing from the wall; appearing broken off the wall. Resident interviews reveal the windows were missing shades, the broken towel rack and stained carpet were in that condition upon moving in February 2023. During staff interviews, LPA learned that there are no records indicating residents reported any maintenance issues in the residents' room. Staff deny having any knowledge of the maintenance issues in the resident rooms. Up until recently, the facility kept no records or tracked the status maintenance orders. Based on the observations and staff and resident interviews made during today’s visit, deficiencies will be cited per Title 22, Division 6, of the California Code or Regulations. An exit interview was conducted. A copy of this report was reviewed, discussed then provided to Facility Representative.