complaint·July 24, 2023

Allegation 2 and 3: Staff does not provide resident's clean clothing AND Facility washer/dryer is in disrepair. Interviews with residents and staff revealed that facility washers and or dryers would break often. LPA reviewed records and found that, of the current census 92 residents are signed up for facility laundry services, which averages to 13 services per day. LPA observed four laundry rooms in the facility, three of which had two sets of washer and dryer and one with commercial units specifically used by staff. Staff interviews revealed that residents or their authorized parties purchase residents' clothing and may bring the clothing items to be washed and cleaned at their own homes. Based on the information obtained during this investigation, the allegations are unsubstantiated. A finding of UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted with administrator Annamarie Santos.