complaint·August 22, 2023

circular stains right above the resident's bed. According to building records, the facility's air conditioning units do leak water/fluid when in use on occasions. The maintenance staff will address these water leaks with priority when reported. Also, observed were towels on the floor, positioned under the stains seemingly to catch the fluid as it drops from the ceiling. LPA observed a white material over the stain as if it were patched. The ceiling was not actively leaking during LPA observation. Based on LPA’s interviews, which were conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6 & Chapter 1) is being cited on the attached LIC9099D. An exit interview was conducted where this report was reviewed, discussed, and a copy was provided to facility representative. tray. The facility care for residents with varying ambulatory statuses. Depending on how long it takes a resident to get to the door, their food could be waiting outside their room for five to ten minutes; which allows time for the food to cool. Record reviews, LPA discovered that all dietary staff have the proper Food Service/Handling Training. The facilities laundry room houses washers and dryers that automatically dispense laundry detergent to the wash basin. This device is secure and is only serviced by maintenance staff. Staff reports that bleach isn't used in resident laundry rooms. Staff denies having knowledge of or witnessing any recent incidents involving damage to residents clothing. LPA was unable to observe any laundry said to have been damaged by facility laundry services. LPA interviewed four, (4) residents, three (3) out of 4 residents denied suffering any damage to their clothing due to facility laundry services. It is alleged that facility staff did not keep resident's room free of pests. LPA completed a walk through of the facility and observed no evidence of pests in the facility. LPA did observe that residents are permitted to keep food in their rooms. Staff advises residents to keep food containers sealed/closed to prevent pest problems. Staff reported and LPA observed that some residents have their own refrigerators and microwaves in their rooms. Housekeeping aids residents in cleaning their rooms on a weekly basis. During staff interviews, it was discovered that the facility contracts pest control services. Pest control services the facility twice a month and on call as needed. Residents are encouraged to report any pest problems to the front desk; alerting staff to contact Pest Control to book additional appointments. Based on the information recorded above, We have found the complaint allegation is unsubstantiated, although the allegation may have happened or is valid: there is not a preponderance of the evidence to prove that the alleged violation occurred. A copy of this report is being reviewed with and furnished to the facility representative.