Incident investigation·November 17, 2023

Licensing Program Analyst, Amber Coleman (LPA) arrived at the Montclair Royale Senior Living Facility unannounced to conduct case management visit in response to a recent death of a resident while in care of the facility. LPA was greeted by Administrative Assistant, Gwen Galvan and Care Coordinator, Araceli Soto. LPA was asked to signed in and met with Araceli Soto. LPA stated the purpose of the visit. During today's visit, LPA requested and collected pertinent documentation and conducted staff interviews to gather more information about the incident. On 11/8/23, Community Care Licensing, San Bernardino received an Incident Report, (SIR) notifying the agency of the death of a resident. No deficiencies was during today's visit. An exit interview was conducted where this report was discussed and provided to the Administrator.