complaint·February 23, 2024

It is alleged that, staff are not providing a safe environment to residents in care. LPA completed a walk through of the facility and made no observations of imminent dangers or health risks to the residents in care. R1's file contained all current and updated documentation per regulation. LPA was not able to meet with R1 to ask about the concerns R1 had for his safety at the facility. Staff interviews indicated R1 would not allow staff to enter R1's room; even for purposes of ensuring safety. When Staff attempted to enter the room or have any interaction with R1, staff was met with verbal and physical confrontation. A review of the SIR's supported this information. It is alleged that R1 is being illegally evicted from the facility. LPA reviewed the issued eviction documentation provided to R1, Special Incident Reports and Warnings provided to R1 before the eviction was officially issued. All documentation reviewed was correctly completed per regulation for evictions. R1 was being evicted for non-compliance of facility house rules. According to Administrator, AnnaMarie Santos-Tabila, at this time, R1 is illegally detaining the room. The set eviction date has come and gone. R1 and Facility management are working to settle the matter in court. LPA was unable to reach R1 for interview, evidence, statements or documentation that would support the facility was attempting to commit an illegal eviction. Based on interviews, record reviews and observations, these allegations are UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted. This report was reviewed, discussed, then provided to the facility representative.