complaint·October 21, 2025

R5 and R6 stated that the staff are always nice and treat them well. Based on the information and interviews the allegation is UNSUBSTANTIATED. 2 allegation : Staff did not meet resident's grooming needs. Based on residents and staff interviews, 7 out of 7 residents and 8 out of 8 staff stated that they are not aware of any problems or observed staff not willing to assist residents with grooming needs. 7 out of 7 residents stated staff assist as needed, with showers, and grooming. 8 out of 8 staff reporting assisting with showers, changing of depends and assisting residents with combing of their hair. Based on the information and interviews the allegation is UNSUBSTANTIATED. 3 allegation : Staff are limiting resident's water intake . LPA conducted interviews with staff and residents. Based on residents and staff interviews it was report that the facility provide 3 meals and 3 snacks a day with a variety of drink options. The residents have an options to have water, juice, coffee, tea, and soda. S1 and S2 stated we ensure that residents are provided 3 meals a day and 3 snacks in between meals. During this time we ensure residents are hydrated. We off the residents a variety of fluids to maintain hydration. LPA's interview with residents revealed that staff provide plenty of liquid for residents in care. Based on the information and interviews the allegation is UNSUBSTANTIATED. During the investigation, LPA did not find evidence to corroborate the allegations. Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations is unsubstantiated at this time. An exit interview was conducted where this report, LIC9099 and LIC9099C were discussed and provided to Receptionist Grace Rodriguez.