Complaint·July 14, 2025

Allegation #3 Staff do not ensure resident is provided with toileting assistance. - Based on interviews, information received during the investigation LPA was unable to corroborate the allegation. Interviews indicated that most residents does not need help for toileting and they have not witness any staff not providing assistance to a residence in need of toileting assistance. During the investigation, LPA did not find evidence to corroborate the allegations. Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. An exit interview was conducted where this report, LIC9099 was discussed and provided to House Manager Mistie Felton.