complaint·April 10, 2025

In regards to the allegation of resident was overcharged by the licensee for services: LPA interviewed the Administrator, reviewed R1's Admission Agreement and medical documentation. R1 did not list any relatives or friends on the facility's documents. R1's level of care increased and R1 was notified that due to the change in level of care, per the Admission Agreement, the cost of care would increase. In addition, R1 began to receive hospice care services on 06/20/2023. Therefore, this allegation is UNSUBSTANTIATED. In regards to the allegation of staff did not safeguard the resident's personal items: LPA interviewed three (3) staff and four (4) residents. All four (4) of the residents denied that their personal items are not safeguarded. All three (3) staff denied that the facility did not safeguard the resident's personal items. Staff state that the residents are given privacy and have a place to store personal items. R1's personal items were kept for at least fifteen (15) days before some of the items were discarded. On 01/02/2025, upon request R1's relative was given the remainder of R1's personal items. Based upon record review and interviews the above allegations are UNSUBSTANTIATED. UNSUBSTANTIATED is defined as the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted where this report LIC9099 and LIC9099C was discussed and a copy was provided to Administrator, Melvin Torres.