complaint·September 13, 2023

During document review, LPA discovered facility has enough staff to provide cleaning services for the facility. LPA reviewed housekeeping task. Administrator provided the following documents: housekeeping schedule, LIC 9020A, LIC 500, Resident’s Admission Agreement, Memory and Assisting Living Schedule. During facility tour, LPA observed Memory and Assisting Living building sanitary. For allegation, Residents are not provided proper assistance by facility staff. During interview with Administrator, Administrator stated they have two (2) care givers in Memory and two (2) care givers Assisted Living who provide proper assistance to residents.During interviews with staff, staff informed LPA they provide proper assistance to residents. S3 and S4 informed LPA they provide proper assistances with resident’s ADLs. Staff members stated they have not witness facility staff not providing proper assistance. During facility tour, LPA observed facility staff providing proper assistance. For allegation, Residents in care are not provided proper bedding. During interview with Administrator, Administrator stated residents provide their own bedding. Administrator informed LPA residents who are independent prefer to make their own bed and residents who need assistance are require helped by staff. During interviews with staff, staff stated residents provide their own bedding. S1 informed LPA residents have extra beddings, where they can be replaced when an accident occurs. S3 and S4 stated they assistance residents with their bedding. During facility tour, LPA observed proper bedding for residents and extra beddings for residents in care. Based on the evidence found during the investigation, the three (3) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report was discussed and provided to Administrator Usman Chaudary, along with a copy of the appeal rights.