complaint·December 11, 2025

Third Allegation: - Staff do not maintain facility floors free from slipping hazards. The Licensed Program Analyst (LPA) Singh conducted interviews with the Responsible Person (RP), staff, a resident, and observed the facility, determining that staff did not maintain facility free from slipping hazards. LPA Singh specifically observed a trail of damp, streaky marks on the floor, which were presumed to have been left by a wet wipe/mop immediately before the LPA entered the facility. These marks extended from the bathroom, across the hallway, and into a bedroom. Further evidence of this hazard was noted by the presence of wet wipe marks on the bathroom floor during the facility tour. Therefore, the allegation that Licensee/Staff do not maintain facility floors free from slipping hazards has been Substantiated . Based on Investigation observations, interviews which were conducted and records review, the preponderance of evidence standard has not been met. Therefore, the above allegations are found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division & Chapter number) are being cited on the attached LIC 9099D). A civil penalty for a violation has been assessed in the amount of $2,200 in total. An exit interview was conducted, and this report (LIC809) LIC 809C, LIC809D, LIC 421BG(7/17) and Appeal Rights were discussed and copies were provided to Facility administrator /Staff Brandon Marquez . Fourth Allegation: - Staff do not ensure resident's incontinence care needs are met. Interviews with RP, Staff, resident and LPAs observation determined that Staff do not ensure resident's incontinence care needs are met. During the interviews with resident, resident stated their Staff ensures resident's incontinence care needs are met Therefore, the allegation that Staff do not ensure resident's incontinence care needs are met has been Unsubstantiated. In conclusion, based on all the evidence obtained during the investigation, it was determined that Staff do not maintain the facility free of odors. Interviews with RP, Staff, resident and LPAs observation determined that Staff do ensure resident's incontinence care needs are met. Therefore, the allegation that Staff do not maintain the facility kitchen clean and staff do not ensure resident's incontinence care needs are not met are Unsubstantiated. Based on the evidence found during the investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC809) LIC 809C were discussed and provided to Facility Administrator/Staff Brandon Marquez.