complaint·April 1, 2025

The allegation that facility is understaffed. All staff interviewed stated that the facility is fully staffed. All residents interviewed stated that facility is fully staffed and is able to get assistance at all times. The allegation that facility is dirty. LPA toured the facility with Jeffrey Gollihar, Executive Director, the facility is clean and staff does maintain the facility by keeping up with the cleaning at all times. The allegation is staff are not properly trained. Based on LPA observations, interviews, and record reviews, the facility staff is properly trained. Interviews conducted with facility staff, all staff have received required trainings and certifications to provide proper care for residents. Residents interviewed stated that staff is properly trained and assist residents when they need help with anything. The allegation that staff did not administer resident medications according to physician orders. All staff interviewed stated that they do administer resident medications according to physician orders. All residents interviewed stated that staff does administer resident medications according to physician orders. The allegation that staff do not respond to resident(s) call buttons. All staff interviewed stated that they do respond to resident's call buttons in a timely manner. All residents interviewed stated that staff does respond to resident's call buttons right away. The allegation that residents needs are not being met. All staff interviewed stated that they do make sure that residents needs are being met. All residents interviewed stated that staff does make sure that their needs are being met. Based on evidence obtained during the investigation, the above allegations are Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report was discussed, and a copy was provided to Jeffrey Gollihar, Executive Director at the conclusion of the visit.