complaint·March 11, 2026

Second Allegation: Resident has unexplained bruises due to lack of supervision. According to five(5) out of five(5) residents stated facility staff looks after them and ensures that all the residents are safe and being cared for. LPA Singh reviewed records and interviewed staff who stated that residents facility takes immediate measures if residents needed any emergency services and reported to relevant parties. Third Allegation: Staff did not notify authorized representative of change in residents condition. LPA Singh reviewed records and according to facility documentation facility staff did inform authorized representative of change in condition. Five(5) out of Five(5) residents stated that staff do notify any changes or meeting takes place at the facility regarding the residents change of condition or any matter related to the residents well being. Fourth Allegation: Staff did not maintain a completed care plan for resident. During the investigation, Licensing Program Analyst (LPA) Singh interviewed a Staff Nurse regarding the care protocols for residents under hospice care. The Staff Nurse confirmed that all hospice residents have a dedicated hospice care plan. Additionally, the facility maintains the required 602A assessments and "Needs and Services" plans for these individuals. Staff members ensure that the daily needs of all residents are consistently met and that these actions are properly documented. LPA Singh conducted a specific review of Resident #1’s records, which verified that the daily needs of Resident #1 have been thoroughly documented. Based on the information gathered, LPA Singh was not able to find sufficient evidence to corroborate the allegations listed above. Based on the evidence found during the investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview has been conducted and copy of this report has been provided to Executive Director Jeff Gollihar.