complaint·July 2, 2021

Licensing Program Analyst (LPA) Crystal Colvin arrived at the facility unannounced to follow up on the open complaint with the allegation above. LPA Colvin met with Tae Kim and advised of the purpose of today's visit. Below is a summary of the findings of the investigation: Regarding allegation "Facility has pests": LPA Colvin conducted interviews both during today's visit as well as on 2/26/21 when the initial complaint visit was done telephonically. LPA Colvin reviewed documents requested from the facility regarding pest control and prevention and observed that the facility is checking the kitchen for pests and spraying multiple times a week. During today's visit LPA Colvin conducted an inspection of the kitchen, which included looking under appliances, and did not observe any pests or evidence of recent pests. Due to interviews, record review, and observations made by LPA Colvin, the complaint is UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted with Tae Kim and a copy of this report was provided.