complaint·February 13, 2022

***Continued from 9099*** S1 and S2 entered the room and R1 was on the phone with family. S1 asked R1 if they could put down the phone so that they could assist. R1's family member began asking S1 questions while on speakerphone. S1 responded to the family member and used a higher than normal tone due to being on speakerphone. Interviews with S1 and S2 revealed the only thing that S1 said to R1 while they were in the room was if R1 could put the phone down and that was said in a normal tone. S1 an denied speaking inappropriately to R1. S2 denied that S1 spoke inappropriately to R1. Staff 3 (S3) and Staff 4 (4) and reported that S1 is a very good caregiver and does not speak inappropriately to residents. Residents 2 (R), Resident 3 (R3) and Resident 4 (R4) reported that they have never experienced being spoken to inappropriately to by S1 nor have they witnessed S1 speaking inappropriately to other residents. During an interview with the administrator, it was reported that she has never received complaints about S1 speaking inappropriately to residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED at this time. An exit interview was conducted where this report and LIC 811 were provided to administrator Kyong (Clara) Suk Lee.