complaint·July 13, 2022

Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conduct a complaint investigation regarding allegations that the facility does not have sufficient staff to meet resident's needs and facility is not following resident's admission agreement. LPA Prieto met with Administrator Kyong Suk "Clara" Lee to discuss the elements of the complaint. LPA Prieto obtained client #1's (C1) admissions agreement stating that bed linen are to be changed and washed once a week. LPA interviewed Housekeeping Supervisor (S1) and obtained facility cleaning schedule. Documentation will show that cleaning of client rooms are met and sufficient staff are present to perform those duties, thus abiding cleaning of resident's linens per agreement. LPA obtained staffing schedule that shows there are sufficient staff to meet the needs of the residents. LPA interviewed client #1 (C1) in question and observed C1's living quarter to be clean and with clean linens. Based on the information obtained there is not enough evidence that the facility does not have sufficient staff to meet resident's needs and facility is not following resident's admission agreement. Therefore, the allegations are deemed UNSUBSTANTIATED at this time. This report was signed be LPA Prieto and Administrator Lee and a copy was left with the facility.