complaint·August 8, 2023

It is alleged that staff are not providing the residents with their P and I benefits. During resident interviews, LPA learned that staff provided documentation to the resident to sign up for Resource Oversight and Guidance, (ROG) There after the resident was told he would be earning $150 a month. Staff interviews revealed that the resident utilizes a Representative Payee Service to manage his finances. Resident’s benefits are sent to ROG. ROG in turn pays the resident’s bills and sends the remaining benefit to the residents separately. The amount of the benefit is based on the Social Security Award or the income source itself. According to the Administrator, ROG will cut two checks. One for the rental expenses to the facility and the other for the resident to spend as needed. This process takes place every month. ROG charges a fee for their services. It is not unusual for residents to complain they are not getting enough money. Staff do not determine the amount of benefit(s) residents receive. The amount is set by a third party. Staff deny that there have been any discrepancies with the residents in cares’ benefit. LPA reviewed P and I records and found they support and are consistent with what is reported. Furthermore, LPA contacted ROG services, and learned that the information provided was aligned with statements of the Administrator. It is alleged that staff are not safeguarding resident’s belongings. According to resident interviews, resident enter each other’s rooms and take their belongings and money. These incidents were not reported to staff or the Administrator at the time of occurrence. Nor reported to the Police Department, for reasons unknown. Staff denied that residents enter each other’s rooms and take their belongings and money. Staff also denied witnessing or having any knowledge of theft occurring in the facility. LPA searched the Community Care Licensing Duty Logs; there were no Special Incident Reports filed which involved theft or loss. Based on observations, interviews and record reviews; we have found the complaint allegation is unsubstantiated, although the allegation may have happened or is valid: there is not a preponderance of the evidence to prove that the alleged violation occurred. A copy of this report is being reviewed with and furnished to the facility representative.