Complaint·January 27, 2023

Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to deliver the findings for the above complaint conducted by Naisha Kendrix. During the investigation LPA conducted 5 interviews. An interview revealed staff disconnected the facility's phone on 7/13/2020 from 6:15 PM - 9:15 PM. LPA found that the phone was disconnected by staff on more than one occasion between 7/12/2020 -7/18/2020 during the hours of 6 pm - 8 am. A friend of a resident attempted to contact them but was unable to speak to them due to the phone being disconnected. The facitliy failed to provide access to a telephone to receive confidential calls. Based on LPA’s observations and interviews which were conducted by Naisha Kendrix, the preponderance of the evidence standard has been met, therefore the above allegation is found to be Substantiated, California Code of Regulations Title 22 is being cited on the attached LIC 9099D.