Complaint·November 25, 2025

Licensing Program Analysts (LPAs) Sarina Ramirez and Eldin Serrano conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegations. LPAs met with Caregiver Rose Pinella, and discussed the purpose of the visit. Regarding Allegation above, LPA Serrano toured the facility and observed a sufficent amount of incontinence supplies. R1 receives incontinence supplies provided by Veterans Adminstration (VA). Based on LPAs interviewed two (2) of the three (3) residents receive incontinence care. Based on LPA’s observations, staff and resident interviews, and relevant documentation, the allegation is determined to be Unsubstantiated. An Unsubstantiated finding means that although the allegation may be valid or could have occurred, there is insufficient evidence to support that the alleged violation did or did not happen. An exit interview was conducted with Caregiver Rosalinda Pinella, and a copy of this report was provided at the conclusion of the visit.