Complaint·February 28, 2023

According to the x-ray results, no fracture or broken bones were detected. On 11/4/2022, R1’s primary care physician ordered x-rays of both hands and results showed a right-hand fracture. In regard to the allegation that facility staff handled R1 in a rough manner, the circumstances surrounding the incident between staff and R1 and how R1 sustained injuries was not supported by witnesses or other preponderance of evidence. In addition, there were no records, facility reports, progress notes, or documentation provided or available for review to determine what occurred from the time of the first x-ray on 11/01/2022 to the diagnosis of right-hand fracture on 11/04/2022. As a result, the allegation that facility staff handled resident in a rough manner is unsubstantiated. A finding of unsubstantiated means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where a copy of this report with appeal rights was provided to Hedi Charette at the conclusion of the visit.