Follow-up·December 14, 2023

Licensing Program Analyst (LPA) Bernadette Allen met with Hedi Charette Administrator at Community Care Licensing Division (CCLD) Adult and Senior Care (ASC) Regional Office 12/14/2023 at 1:50 PM to initiate a Case Management Office Visit. LPA Allen requested that Hedi Charette come to the office to sign an amended complaint investigation control number 56-AS-20221102154307 that was conducted on 2/28/2023. The report was missing an allegation and investigation information. During the investigation it was determined that on 10/29/2022 an incident occurred while S1 was assisting R1 with their shoes when R1 pulled her hair and S1 grabbed R1’s hands and place her fingers into R1’s hand to remove her hair from R1’s hands. On 10/30/2022, interviews revealed there was significant bruising to R1's hands and facility staff did not seek medical attention at the time of observing R1’s bruised hands. It was not until 11/1/2022 that the administrator ordered a mobile imaging technician to come to the facility and to x-ray of R’1’s right hand. Based on interviews, observations, and medical records the facility is being cited for not seeking medical attention in a timely manner. A deficiency is being cited on the attached LIC 9099-D. An exit interview was conducted where this report was discussed, and a copy was provided to Hedi Charette Administrator at the conclusion of the visit with appeal rights.