Complaint·March 5, 2025

The allegation that Facility is not sufficiently staffed to meet the resident’s needs. Based on LPA observations, interviews, and records reviews, the facility is sufficiently staff to meet the resident's needs. Interviews with staff stated that the facility is sufficiently staff to meet the resident's needs. Residents interviewed were not able to respond due to cognitive impairment. The allegation that Facility staff is not properly trained. Based on LPA observations, interviews, and record reviews, the facility staff is properly trained. Interviews conducted with facility staff, all staff have received required trainings and certifications to provide proper care for residents. Residents interviewed were not able to respond due to cognitive impairment. Based on evidence obtained during this investigation, the allegations above are Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report was discussed and a copy of this report was provided to the Heidi Charette, Administrator at the conclusion of the visit.