complaint·July 16, 2021

Based on observation and interview's conducted the allegation of the allegation of staff do not properly maintain the facility is UNSUBSTANTIATED. Allegation: Staff are mishandling residents personal funds. LPA reviewed resident #2 (R2) and resident #3 (R3) files. R2 is placed at the facility on an assisted living waiver. R2 has access to their funds, as they have their own bank account. R2 refused to answer questions when LPA attempted to interview them. R2 would not confirm that they had their bank card in their possession. LPA reviewed resident's statement for the facility showing the outstanding amount of rent due. The facility has only received rent for the month of May 2021. Administrator did attempt to take R2 to the bank with LPA present, and had stated that they had previously done so in the past to assist with getting their account straightened out, but R2 continuously refuses. LPA reviewed the facility's resident rent roll form, and observed that R2 did pay their rent for May 2021, with cash, LPA reviewed supporting documents such as a receipt confirming that cash deposit was made into the facility's business bank account. R3 is conserved and a check is sent and the money is deposited, where R3 can make withdrawals with staff. R3's file was also reviewed and receipts revealed that when R3 was taken to 7 eleven on 7/6/21, per their request that, they only purchased what they had initially requested which was a hot dog, a drink and spicy hot dog. The purchase was paid for with $10.00 cash, and not an ATM card this transaction was also noted on resident's record of resident's safeguarded cash resources log. Based on observation, interview and record review the allegation of Staff are mishandling residents personal funds is UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. An exit interview was conducted and a copy of this report was provided to Administrator Michael Garcia. Per Administrator Michael the facility just had the extermination company came out to the facility to treat for cockroaches on Monday 7/12/21. However, per the invoice reviewed the kitchen was not noted as one of the areas serviced. Based on observation and interviews the allegation of Facility has a cockroach infestation is SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. An exit interview was conducted and a copy of this report and appeal rights was provided to Administrator Michael Garcia.