complaint·July 7, 2023

The Administrator stated that residents are provided three meals a day, snacks are provided to residents between meals. Residents interviewed stated that they are provided adequate quantity of food. Allegation #3 - staff does not ensure transportation assistance is provided for residents. Administrator and staff interviewed deny not ensuring transportation assistance for residents. The Administrator stated that the facility arranges transportation for the residents using a dedicated driver, other staff, and third-party transportation services. Residents interviewed deny that the facility does not ensure transportation assistance when needed. Allegation #4 – residents were left in soiled diapers for extended periods of time. Administrator and staff interviewed deny that residents are left in soiled diapers for extended periods. Staff interviewed stated that residents are check every (2) hours to assist with their needs. Residents interviewed deny that staff leave them in soiled diapers for long periods of time. Allegation #5 – resident left on floor for an extended period of time. Administrator and staff interviewed deny that resident #1 (R1) was left on the floor for an extended period. R1 stated that they did fall at night and called for help. R1 stated that staff quickly arrived to assist them and was taken to the hospital. Allegation #6 - staff speaks inappropriately to residents. Administrator and staff interviewed deny speaking inappropriately to residents. Residents interviewed deny that staff have spoken inappropriately to them. Based on evidence obtained during this investigation, the allegations above are Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report was discussed, and a copy of this report was provided to the Administrator at the conclusion of the visit.