complaint·October 24, 2025

Regarding allegation #3, staff do not ensure feeding assistance is provided to residents in care, interviews with six (6) residents and five (5) staff revealed not enough evidence to corroborate the allegation that staff do not ensure feeding assistance is provided to residents in care. Regarding allegation #4, staff do not conduct scheduled recreational activities for residents, interviews with six (6) residents and five (5) staff revealed that staff do conduct scheduled recreational activities for residents. In addition, LPA observed activities calendars posted in assisting living and memory care common areas. Regarding allegation #5, staff leave residents in soiled clothing for extended periods of time, interviews with six (6) residents and five (5) staff revealed that staff do not leave residents in soiled clothing for extended periods of time. Regarding allegation #6, staff do not ensure residents have clean linens, interviews with six (6) residents and five (5) staff revealed that staff do ensure residents have clean linens. In addition, LPA observed clean linen stored in assisting living and memory care areas. Based on the Department’s investigation, the allegations mentioned in this report are Unsubstantiated. A finding of Unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted where this report was discussed and a copy was provided with appeal rights to Administrator Garcia at the conclusion of the visit.