complaint·January 9, 2026

The facility encourages family not to bring valuable items to the facility. Based upon interviews and observation, this allegation is UNSUBSTANTIATED. In regards to the allegation that staff do not assist resident when called upon: Staff stated that all residents are checked every two (2) hours. All of the resident rooms have working call buttons. Seven (7) out of seven (7) residents interviewed stated that staff assist when they need help. Based upon interview, this allegation is UNSUBSTANTIATED. In regards to the allegation of staff did not accord resident dignity in their relationship with staff or other persons: Staff denied the allegation and stated that staff treat all of the residents with respect. The residents that were interviewed stated that staff treat them well. Based on interview, this allegation is UNSUBSTANTIATED. In regards to the allegation of staff do not ensure that residents are appropriately dressed: LPA observed the temperature in the facility to be comfortable and residents were wearing appropriate and clean clothing. Staff stated that before residents leave the facility, they ensure residents have what they need based on the weather. Based on interview and observation, this allegation is UNSUBSTANTIATED. In regards to the allegation of staff do not give resident medication as prescribed: LPA observed the Medication Administration Record (MAR) for Resident 1 (R1) and did not observe any discrepancies. Staff stated the they have regular training on medication and give the medication as prescribed. Based on interview and observation, this allegation is UNSUBSTANTIATED. In regards to the allegation of the facility is in disrepair: LPA observed the facility to be clean with no visible safety hazards. LPA observed staff with cleaning carts moving throughout the facility. LPA also observed various receipts confirming maintenance supply purchases. Based on observation and record review, this allegation is UNSUBSTANTIATED. UNSUBSTANTIATED is defined as the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation(s) occurred. An exit interview was conducted where this report LIC9099 and LIC9099C were discussed and copies were provided to Administrator, Michael Garcia.