complaint·February 12, 2026

On 2/12/2026, Licensing Program Analysts (LPA) Eldin Serrano visited the facility to investigate the above-mentioned allegation and deliver findings. LPA met with the administrator Michael Garcia to discuss the purpose of the visit. The investigation consisted of interviewing relevant parties and record reviews. The allegation indicates that the facility staff did not provide resident's authorized representative with resident's records. – Based on interviews with relevant parties and file review, the facility did not provide the documents requested upon the resident's written consent or that of her designated representative within the time allowed by the regulation.. Based on interviews and file review, the preponderance of evidence standard has been met, therefore, the allegation is substantiated under the California Code of Regulations (Title 22, Division 6 & Chapter 8). An exit interview was conducted, where this report, LIC9099, LIC9099D along with appeal rights, were provided to the administrator Michael Garcia.