complaint·March 16, 2026

Regarding allegation #3, staff do not ensure facility bathroom doors are in good repair, during the department’s investigation, five (5) resident showers doors were observed to be in good repair. Regarding allegation #4, staff do not intervene when residents engage in physical altercations, residents and staff interviews do not indicate that staff do not intervene when residents engage in physical altercations. Regarding allegation #5, staff did not safeguard resident’s belongings, resident and staff interviews indicate not enough evidence to corroborate the allegation that staff did not safeguard resident belongings. Regarding allegation #6, staff kicked resident, resident interviews indicate that staff have not kicked them. Staff interviews indicate that they have not kicked residents. Regarding allegation #7, staff yell at residents, six (6) out of seven (7) resident interviews indicate that staff have not yelled at them. Staff interviews indicate that they have not yelled at a resident. Regarding allegation #8, staff do not ensure facility showers are in good repair, during the department’s investigation, five (5) resident showers were observed to be in good repair. Based on the Department’s investigation, the allegations mentioned in this report are Unsubstantiated. An Unsubstantiated finding means, although the allegation(s) may have happened or is/are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. An exit interview was conducted where this report (LIC 9099) was discussed and provided to Administrator Garcia.