complaint·March 25, 2026

Regarding the allegation, staff did not ensure the electricity in resident's room was not in disrepair, LPA conducted observations of six (6) resident bedrooms. LPA observed that the electricity in the residents’ bedrooms and bathrooms was working properly. Six (6) residents interviewed confirm that the electricity in their bedroom and bathroom is working properly. Based on the Department’s investigation, the allegations: Staff spoke inappropriately to resident, Staff yelled at resident, and Staff did not ensure the electricity in resident's room was not in disrepair are Unsubstantiated. An Unsubstantiated finding means, although the allegation(s) may have happened or is/are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. An exit interview was conducted where reports (LIC9099 & LIC9099-C) was discussed and provided to Administrator Garcia. A finding that the complaint is Substantiated means that the allegation(s) is valid because the preponderance of the evidence standard has been met. An exit interview was conducted where reports (LIC9099, LIC9099-C, LIC9099-D) were discussed. Report copies were provided with appeal rights to the Administrator Garcia.