complaint·May 16, 2024

Licensing Program Analyst (LPA) Yolanda Delgado arrived unannounced to the facility to conclude an investigation into the allegations listed above. LPA met with Raymond Munsayac, Caregiver and explained the purpose of the visit. During the course of the investigation, records were reviewed, and interviews were conducted with facility staff members and residents. On August 25, 2020, Community Care Licensing received a complaint alleging facility staff failed to provide residents proper supervision resulting in excessive falls resulting and serious injuries and facility staff are not adequately trained. Regarding the allegation that “facility staff failed to provide residents proper supervision resulting in excessive falls and serious injuries”, facility records revealed that facility reported falls for Residents #2 and #3 to licensing and facility staff provided first aid, notified Hospice Agency for R2, called 911 for medical attention for R3. Interviews with staff denied that facility staff failed to provide proper supervision resulting in excessive falls and serious injuries, interviews with R3 could not corroborate allegation and R2 is not able to be interviewed. . Regarding allegation that “facility staff are not adequately trained”, facility records revealed that that facility staff had been trained on providing care, supervision, medication management. Interviews with staff denied that facility staff are not adequately trained. Interviews with R3 could not corroborate allegation and R1,R2 is not able to be interviewed. Therefore, the allegations of facility staff failed to provide residents proper supervision resulting in excessive falls and serious injuries and facility staff are not adequately trained is Unsubstantiated. Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted with Raymond Munsayac and a copy of this report along with LIC811- Confidential Names list was provided.